Payment
USD prices are catalogue reference prices. Payment is made in UAH by bank transfer to the provider’s account, in a fixed amount for the package you choose. The UAH amount is shown before you place the order, and the account details are emailed to you immediately afterwards.
Fixed packages are paid in full. A custom design is quoted and agreed before work begins. The provider is a single-tax payer (group 3) and is not registered for VAT, so prices carry no VAT. Your bank receipt is the proof of payment, and we confirm by email once the funds arrive.
Cancellation
Before work begins: full refund. Work begins when we have received the completed questionnaire and materials and started personalising the page.
After personalisation begins: change-of-mind refunds are not available because the service is made to the customer’s specifications. The customer remains entitled to the agreed result, one revision round and free correction of technical faults.
How to request a refund
Email hello@invitodigital.store from the address used for the order. Include the name, payment date and amount, invoice or receipt number, and the reason. Approved refunds are made to the original payment method. Banks may take up to 10 banking days to post a completed refund.
Duplicate or incorrect charge
If a payment is charged twice or differs from the invoice amount, do not make another payment. Send the receipt to our email so we can check and refund any excess.
Technical problems
If the page does not load, RSVP fails to submit or there is another fault caused by us, contact us and we will correct it free of charge within a reasonable period.